Terms & Conditions (My Geeks)
Effective date: 1st January 2026
These Terms & Conditions apply to all services provided by My Geeks (“we”, “us”, “our”) to you (“customer”, “you”) including onsite IT support, remote support, troubleshooting, supply of hardware/software, and related services.
By booking or using our services, you agree to these Terms & Conditions.
1. Services we provide
My Geeks provides IT support services including (but not limited to):
Home and business IT troubleshooting
Wi-Fi / network setup and optimisation
Computer/laptop setup and repairs (software-related)
Printer setup and troubleshooting
Email setup (Outlook, Microsoft 365, Gmail, etc.)
Cybersecurity and protection recommendations
Device performance optimisation and cleanup
Data backup guidance and basic recovery support
Remote IT support (where available)
2. Booking, attendance & access
You agree to provide safe and reasonable access to the service location and devices.
You must ensure you have permission to request service for any device/network (e.g., business systems).
If remote access is required, it will be done only with your permission.
3. Quotes and pricing
Any pricing provided is an estimate unless stated as fixed.
Final charges may vary depending on time required, complexity, parts/software needed, or additional work requested.
We will inform you if costs are likely to increase before continuing.
4. Payment terms
Payment is due at the time of service completion, unless agreed otherwise in writing.
We may accept payment via bank transfer, card, or other payment methods advised at the time.
For business customers, invoices may include payment terms as agreed.
5. Cancellations & rescheduling
We request reasonable notice for cancellations or rescheduling.
If you cancel at the last minute, are unavailable at the appointment time, or the technician cannot access the site/devices, a call-out fee or minimum service charge may apply to cover travel/time.
6. Customer responsibilities
You agree to:
Provide accurate information about the issue and your setup
Share relevant login details if required (or enter passwords yourself if preferred)
Back up important data where possible
Keep your devices in a safe and accessible condition
We are not responsible for delays caused by missing details, lack of access, or third-party systems.
7. Data, privacy & confidentiality
We may access files, settings, emails, or system information only as required to complete the requested work.
We take reasonable steps to protect your privacy and handle information responsibly.
We do not intentionally copy, store, or share your personal files unless required (e.g., backup or transfer work you approve).
For details, refer to our Privacy Policy.
8. Limitations of service and liability
While we aim to deliver the best outcome, you understand that:
Some issues may be caused by hardware failure, ISP faults, outdated equipment, software conflicts, or malware beyond repair.
No IT service can guarantee that problems will never return, especially if underlying causes remain.
We are not liable for indirect or consequential loss such as lost business profits, downtime, or loss of data.
To the maximum extent permitted by Australian law, our liability is limited to re-supplying the service or refunding the service fee (at our discretion).
9. Data loss disclaimer
IT troubleshooting can involve system changes such as:
software updates
resets
reinstallations
removing viruses/malware
email profile repairs
These actions may carry a risk of data loss.
You are responsible for ensuring your important data is backed up. If backup is required, we can assist as a separate service.
10. Hardware and software supplied
If we supply products (routers, computers, parts, licenses, etc.):
Ownership transfers after full payment
Warranties are provided by the manufacturer or supplier (where applicable)
We are not responsible for warranty refusals due to misuse, physical damage, or customer modifications
11. Third-party services (ISP, Microsoft, Google, etc.)
Some issues depend on third-party providers such as:
NBN / internet providers
Microsoft 365 / Outlook
Google services
Antivirus or software vendors
We can assist and liaise where possible, but we cannot control their systems, timeframes, outages, or policies.
12. Support after service
We may provide basic guidance after a job is completed.
If further troubleshooting is required, additional charges may apply.
13. Unacceptable behaviour
We may refuse or stop services immediately if there is:
unsafe environment
abuse, harassment, or aggressive behaviour
illegal activity or requests
14. Changes to these Terms
We may update these Terms & Conditions from time to time. The latest version will be available on our website.
15. Contact
My Geeks
Website: https://my-geeks.com.au
Email: hello@my-geeks.com.au